Privacy & Security Policy

This Policy informs you how we look after your personal data and tells you about your privacy rights and the protection given to you by law. Our website is not intended for children and we do not knowingly collect data relating to children. As an essential part of our business, we collect and manage client and non-client data. In doing so, we observe the UK Data Protection legislation and are committed to protecting and respecting clients’ and non-clients’ privacy and rights. Specifically we act as a “Data Controller” in respect of the information gathered and processed by us.

By agreeing to be bound to these conditions you consent to AB Family Law collecting, storing and processing certain personal data about you, and where you are a Company, about the Company’s employees or agents. It is important that the personal data we hold about you is accurate and up to date. Please inform us if your personal data changes during your relationship with us.

In general terms, we seek to collect information about you so that we can:

• Administer our relationship with you, provide services and respond to enquiries

• Enable business development including sending legal updates, publications and other matters which may be of interest to you

• Process applications for employment

• Deliver requested information to you about our services

• Ensure the billing of any services rendered and obtain payment

• Enable us to meet our legal and other regulatory obligations imposed on us

• Process and respond to any complaints

• Audit usage of our website

This includes your name, home address, email address, telephone and other contact numbers and financial information. We collect this in a number of different ways. For example, you may provide this data to us directly online or over the telephone, or when corresponding with us by letter.

We also process sensitive classes of information that include:

• Physical or mental health details, and
• Racial or ethnic origin

By sending such material to us, you consent to such storage and use.

AB Family Law may disclose information about you to its financiers, credit reference and debt recovery agencies, and third party service providers. They will add this information to their records and this may be seen by other organisations that carry out credit assessment searches. Examples of third party organisations with whom data is shared includes Government VAT and Tax Inspectors, external auditors, web service providers and providers of the case management work system that we operate from time to time. The legal basis for processing your data includes meeting requirements of a contract, meeting legal obligations and also to meet a legitimate interest in order to improve the services and experience for individuals when dealing with us.

You may request at any time that AB Family Law stops using your information and stops sending information to you, or that it stops passing on your information to third parties, by writing to AB Family Law at PO Box 2223, Gloucester GL3 9DT. However, if you withdraw consent to credit reference checks, AB Family Law may refuse to do anything further with you.

From 25 May 2018 you can ask that we erase all personal information that we hold about you. Where it is appropriate that we comply, your request will be fully actioned within 30 days. For further information, please contact us on 01452 619008 or, alternatively, write to us at PO Box 2223, Gloucester GL3 9DT.

You can obtain details of the personal data held about you by AB Family Law by writing to us at PO Box 2223, Gloucester GL3 9DT to request this. There is a fee for this service.

If relevant and necessary, information about you may be transferred outside the European Economic Area (such countries may not provide similar protection as the UK) for the purposes of carrying out your instructions. By agreeing to be bound by these conditions you consent to this transfer of information.

AB Family Law will typically retain information for a period of at least seven years. This is due to regulatory reasons and to ensure our business records are adequate to maintain the requisite levels of insurance to protect our clients and non-clients.

If we make any changes to this Policy in the future, these will be posted to this page to keep you fully up to date with such changes.